Frequently asked questions

There are FAQs relating specifically to remote assessment available under the Remote Assessment section.

Mental wellbeing

If you are worried about coronavirus and your mental health, there is a range of support available to staff and students, including the LU Wellbeing app, which is free to download on any smart device and can be found on the App Store or Google Play.

Although the campus is not open to students at the moment, we are still keen to support you and our services to students are still available. There is lots of useful information on this coronavirus website, including guidance on learning remotely, access to campus IT and Library facilities as well as mathematics support, mental health and personal skills development. Points of contact for individual guidance and information are also provided. You can find some useful self-help resources here and you can also access support from our mental wellbeing teams should you wish to speak with someone about your health and wellbeing concerns. If you feel that you are in crisis or need help urgently please see the information here.

For staff there’s a range of information on our Staff Wellbeing site to support you and help you to be happy and healthy while working at home.

 

General questions

Is the University open?

500 Internal Server Error

Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

What action is the University taking?

A Covid-19 Response Group, chaired by the University’s Chief Operating Officer, is meeting regularly to ensure coordination of all relevant activities and liaison with Public Health England, Government offices and the NHS. We are monitoring the situation closely and we continue to provide as much advice, care and support as we can to our University community. 

As we re-open some key buildings on campus, in line with the Government’s latest measures, we have been undertaking a detailed risk assessment for the last few weeks. To make sure that no one is put at risk, Schools and Services have a range of checks and procedures to put in place in their facilities, including marking out their spaces to enable effective social distancing. 

In some areas temporary barriers will prevent customers coming too close to desks and Perspex shielding is being put in place where appropriate. Entry to high traffic areas is likely to be regulated to keep the numbers of people in the space as low as possible. Appropriate queueing arrangements will be clearly laid out for customers within these areas to ensure social distancing. 

Additional hand sanitiser facilities have been put in place across the University.

 

Should I wear a face covering?

Social distancing of at least 2 metres remains the primary method of reducing the spread of the virus. If you believe that you are unable to maintain social distancing then you should wear a suitable face covering as described in the Government guidance.

What is being done to minimise the risk of infection?

As we re-open some key buildings on campus, in line with the Government’s latest measures, we have been undertaking a detailed risk assessment for the last few weeks. To make sure that no one is put at risk, Schools and Services have a range of checks and procedures to put in place in their facilities, including marking out their spaces to enable effective social distancing. 

In some areas temporary barriers will prevent customers coming too close to desks and Perspex shielding is being put in place where appropriate. Entry to high traffic areas is likely to be regulated to keep the numbers of people in the space as low as possible. Appropriate queueing arrangements will be clearly laid out for customers within these areas to ensure social distancing. 

You should continue to follow the advice from the NHS to maintain good hand, respiratory and personal hygiene:

  • Frequently clean your hands for at least 20 seconds using soap and water or an alcohol-based hand rub. Additional hand sanitiser facilities have been put in place across the University.
  • When coughing and sneezing, cover your mouth and nose with a tissue, throw it in the bin and then immediately wash your hands.

What should I do if I am currently working overseas?

If you live in the UK and are currently travelling abroad, you are strongly advised to return now.

Please read the Foreign and Commonwealth Office advice for travel advice about returning to the UK.

What advice is there for travelling within the UK?

You should not undertake any non-essential travel within the UK.

What if I have an event planned on campus?

Until further notice you should not hold or organise an event that requires people’s attendance. However, you can organise virtual events. IT Services can advise on the tools that you could consider using to do this, or the University Events team can offer you advice on the organisation of larger scale virtual events.